How FirstNest reviews work

FirstNest does not publish reviews instantly. Submissions are checked before publication to protect children, families, educators and centres.

Moderation looks for privacy issues, unsafe allegations, threats, fake reviews, confidential information, child names and personal staff names in negative content.

Parent reviews describe family experience: warmth, communication, routines, cleanliness, safety confidence, food, parking, flexibility, value and waitlist clarity.

Staff reviews describe workplace signals: team culture, management support, workload, training, safety culture and parent communication. They are not blended into parent ratings.

Official service information comes from public sources such as ACECQA. FirstNest does not treat official quality ratings as community review scores.

This separation helps families understand both what a service is and what families or staff say the experience feels like.